Frecuently Asked Questions.
If your question isn't answered, please don't hesitate to reach out. We're ready to help. firstname.lastname@example.org
Where do you ship to?
We currently ship worldwide! If you do not see your country listed in our checkout page, please contact us at email@example.com
How long will it take to get my package?
• Standard Shipping is generally 5-7 business days within the continental US. Standard shipping is free for orders over 35$.
• Expedited Shipping is generally 3-5 business days within the continental US.
• International Shipping time depends on the country of destination and customs processing time.
*TIP: Add your product to cart and use the Shipping tool to calculate
Can I track my package?
We will send a shipping confirmation email once your product is on its way and it will include a tracking link to track your package.
Additionally, you can track your package in the tracking page.
Do ship to P.O. boxes?
Yes, we do ship to P.O. boxes.
What is your return policy?
We think that you're going to love our products but in case you don't, we offer a 30-day money back guarantee on both opened and unopened bottles. Please contact our support team at firstname.lastname@example.org within 30 days of your received order for instructions. Our customers are responsible for paying for the shipping cost to send back returning product.
What if I want to cancel my order after I already placed?
Please, send us an email to email@example.com and we will do our best to help you.
What payment methods are accepted?
We accept the following forms of payment:
PayPal, Visa, Master Card, Discover, American Express (AMEX), Apple Pay, Google Pay, Shop Pay, JCV, Dinners Club, Elo.
Is my credit card information secure?
Yes! We use an encryption service to process your payment. Your credit card information is hidden from us and we do not store your credit card information. We use Shopify Payments secure encryption service to process all payments.
When can I cancel my subscription?
You can edit, delay, or cancel your subscription at any time, but if you want this change to take effect before your next shipment leaves, you need to let us know within 24 hours before your next shipment is sent by logging in to your account page.
How do I modify my subscription?
You can modify your subscription in your Customer Portal. You may access your Customer Portal in two ways:
Clicking the unique Customer Portal link sent to you in your Subscription Activation email or Logging into your customer account.
Once you are in the Customer Portal, you will click the Subscriptions tab from the left-hand menu to make any modifications.